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Online Public Access Catalogue

题名/责任者:

The winner's attitude : change how you deal with difficult people and get the best out of any situation / Jeff and Val Gee.

出版发行项:

New York : McGraw-Hill, c2006.

ISBN:

0071467645 (pbk.)

ISBN:

9780071467643

载体形态项:

vi, 214 p. : ill. ; 21 cm.

个人责任者:

Gee, Jeff.

附加个人名称:

Gee, Val.

论题主题:

Customer services.

论题主题:

Customer relations.

论题主题:

Interpersonal relations.

中图法分类号:

F713.5

中图法分类号:

C912

一般附注:

Includes index.

内容附注:

Introduction -- The brain switch -- Overcome your anger -- Understanding how amazing you are and the power you have -- From average to outstanding customer service -- Handling the work load -- Email is information not communication -- Become the observer, not the absorber -- Make stress work for you in your life -- How to really communicate using all your senses -- Accept yourself -- Everything starts with you -- Manifest the amazing you for yourself and your customer.

豆瓣简介：