安徽理工大学图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.

出版发行项:

Boston, Mass. : Harvard Business Review Press, c2012.

ISBN:

9781422133316 (alk. paper)

载体形态项:

x, 247 p. : ill.; 25 cm.

个人责任者:

Frei, Frances.

附加个人名称:

Morriss, Anne.

论题主题:

Customer relations.

论题主题:

Customer services.

论题主题:

Service industries-Management.

中图法分类号:

F713.55

书目附注:

Includes bibliographical references and index.

内容附注:

Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.

豆瓣简介：