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西文图书1.The new rules of sales and service : how to use agile selling, real-time customer engagement, big... F713.3/S425(X)
馆藏复本:2
可借复本:2 Scott, David Meerman,
Wiley, 2016.
(0) 馆藏 -
西文图书2.Uncommon service : how to win by putting customers at the core of your business / F713.55/F862
馆藏复本:2
可借复本:2 Frei, Frances.
Harvard Business Review Press, c2012.
(0) 馆藏 -
西文图书3.The winner's attitude : change how you deal with difficult people and get the best out of any situat F713.5/G297
馆藏复本:2
可借复本:2 Gee, Jeff.
McGraw-Hill, c2006.
(0) 馆藏 -
西文图书4.The service trainer handbook : managing service businesses in the 1990's / F719-62/D391
馆藏复本:1
可借复本:1 Denton, D. Keith.
McGraw-Hill, c1992.
(0) 馆藏 -
西文图书5.Marketing for keeps : building your business by retaining your customers / F713/F985
馆藏复本:1
可借复本:1 Furlong, Carla B.
Wiley, c1993.
(0) 馆藏 -
西文图书6.Telephone courtesy & customer service / C916/F492
馆藏复本:1
可借复本:1 Finch, Lloyd C.
Crisp Publications, c1987.
(0) 馆藏 -
西文图书7.Revised customer satisfaction : the other half of your job / Rev. ed. C936/S425
馆藏复本:1
可借复本:1 Scott, Dru.
Crisp Publications, c1991.
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