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西文图书1.Uncommon service : how to win by putting customers at the core of your business / F713.55/F862
馆藏复本:2
可借复本:2 Frei, Frances.
Harvard Business Review Press, c2012.
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西文图书2.The service trainer handbook : managing service businesses in the 1990's / F719-62/D391
馆藏复本:1
可借复本:1 Denton, D. Keith.
McGraw-Hill, c1992.
(0) 馆藏 -
西文图书3.Service management : operations, strategy, and information technology / 3rd ed. F719/F562(3)
馆藏复本:1
可借复本:1 Fitzsimmons, James A.
McGraw-Hill, c2001.
(0) 馆藏