机读格式显示(MARC)

• 000 01392cam a2200313 a 4500

• 001 0000190645

• 003 CAL

• 005 20101013090400.0

• 008 050914s2006 nyua 001 0 eng

• 010 __ |a 2005026804

• 020 __ |a 0071467645 (pbk.)

• 020 __ |a 9780071467643 |c CNY20.00

• 040 __ |a DLC |c DLC |d YDX |d BAKER |d DLC

• 050 00 |a HF5415.5 |b .G442 2006

• 082 00 |a 658.8/12 |2 22

• 090 __ |a F713.5/G297

• 093 __ |a F713.5 |2 4

• 093 __ |a C912 |2 4

• 099 __ |a CAL 022009027138

• 100 1_ |a Gee, Jeff.

• 245 14 |a The winner's attitude : |b change how you deal with difficult people and get the best out of any situation / |c Jeff and Val Gee.

• 260 __ |a New York : |b McGraw-Hill, |c c2006.

• 300 __ |a vi, 214 p. : |b ill. ; |c 21 cm.

• 500 __ |a Includes index.

• 505 0_ |a Introduction -- The brain switch -- Overcome your anger -- Understanding how amazing you are and the power you have -- From average to outstanding customer service -- Handling the work load -- Email is information not communication -- Become the observer, not the absorber -- Make stress work for you in your life -- How to really communicate using all your senses -- Accept yourself -- Everything starts with you -- Manifest the amazing you for yourself and your customer.

• 650 _0 |a Customer services.

• 650 _0 |a Customer relations.

• 650 _0 |a Interpersonal relations.

• 700 1_ |a Gee, Val.