机读格式显示(MARC)

• 000 00998cam 2200361Ia 4500

• 001 0000158783

• 003 CAL

• 005 20060925171800.0

• 008 060925s1991 caua 000 0 eng d

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• 020 __ |a 1560520841

• 040 __ |a PUL |c PUL

• 090 __ |a C936/S425

• 093 __ |a C936 |2 4

• 099 __ |a CAL 022000260437

• 100 1_ |a Scott, Dru.

• 245 10 |a Revised customer satisfaction : |b the other half of your job / |c Dru Scott.

• 246 14 |a Customer satisfaction

• 250 __ |a Rev. ed.

• 260 __ |a Menlo Park, Calif. : |b Crisp Publications, |c c1991.

• 300 __ |a iv, 112 p. : |b ill. ; |c 26 cm.

• 490 1_ |a A Fifty-Minute series book

• 500 __ |a Cover title: Customer satisfaction.

• 650 _0 |a Consumer satisfaction.

• 650 _0 |a Customer service.

• 830 _0 |a Fifty-Minute series

• 920 __ |a 211010 |b F718 |c Sco83.2 |z 1

• 920 __ |a 211260 |z 2

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• 998 __ |a PUL