机读格式显示(MARC)

• 000 01149cam a2200301 a 4500

• 001 0000295162

• 003 CAL

• 005 20190114093500.0

• 008 190108s2012 maua b 001 0 eng

• 010 __ |a 2011029760

• 020 __ |a 9781422133316 (alk. paper)

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 050 00 |a HF5415.5 |b .F728 2012

• 082 00 |a 658.8/12 |2 23

• 090 __ |a F713.55/F862

• 093 __ |a F713.55 |2 5

• 099 __ |a CAL 022014009434

• 100 1_ |a Frei, Frances.

• 245 14 |a Uncommon service : |b how to win by putting customers at the core of your business / |c Frances Frei, Anne Morriss.

• 260 __ |a Boston, Mass. : |b Harvard Business Review Press, |c c2012.

• 300 __ |a x, 247 p. : |b ill.; |c 25 cm.

• 504 __ |a Includes bibliographical references and index.

• 505 0_ |a Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.

• 650 _0 |a Customer relations.

• 650 _0 |a Customer services.

• 650 _0 |a Service industries |x Management.

• 700 1_ |a Morriss, Anne.