机读格式显示(MARC)
- 000 01204cam a2200373 i 4500
- 008 190108s2014 nju 001 0 eng
- 020 __ |a 9781118943007 (hardback) :
- 020 __ |z 9781118943014 (ebk)
- 020 __ |z 9781118943021 (ebk)
- 040 __ |a DLC |b eng |c DLC |e rda |d DLC
- 050 00 |a HF5438.25 |b .S7647 2014
- 084 __ |a BUS058000 |a BUS018000 |2 bisacsh
- 099 __ |a CAL 022016031963
- 100 1_ |a Stratten, Scott.
- 245 10 |a Unselling : |b the new customer experience / |c Scott Stratten, Alison Kramer.
- 260 __ |a Hoboken : |b Wiley, |c [2014]
- 300 __ |a vi, 234 pages ; |c 24 cm
- 336 __ |a text |2 rdacontent
- 337 __ |a unmediated |2 rdamedia
- 338 __ |a volume |2 rdacarrier
- 500 __ |a Includes index.
- 650 _0 |a Customer relations.
- 650 _7 |a BUSINESS & ECONOMICS / Sales & Selling. |2 bisacsh
- 650 _7 |a BUSINESS & ECONOMICS / Customer Relations. |2 bisacsh
- 776 08 |i Online version: |a Stratten, Scott. |t Unselling |d Hoboken : Wiley, 2014 |z 9781118943014 |w (DLC) 2014028165