机读格式显示(MARC)
- 000 02154cam 2200685 a 4500
- 008 060310s2001 nyuab b 001 0 eng
- 020 __ |a 007231267X (acid-free paper) |d CNY135.00
- 020 __ |a 0072421401 (CD-ROM)
- 040 __ |a DLC |c DLC |d UKM |d FDU
- 050 00 |a HD9980.5 |b .F549 2001
- 099 __ |a CAL 022001435795
- 100 1_ |a Fitzsimmons, James A.
- 245 10 |a Service management : |b operations, strategy, and information technology / |c James A. Fitzsimmons, Mona J. Fitzsimmons.
- 260 __ |a New York : |b McGraw-Hill, |c c2001.
- 300 __ |a xxvi, 646 p. : |b ill., map ; |c 27 cm. + |e 1 CD-ROM (4 3/4 in.)
- 500 __ |a CD-ROM has title: Student resource CD-ROM to accompany Service management: operations, strategy, and information technology.
- 504 __ |a Includes bibliographical references and indexes.
- 538 __ |a System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.
- 650 _0 |a Service industries |x Management.
- 700 1_ |a Fitzsimmons, Mona J.
- 740 02 |a Student resource CD-ROM to accompany Service management: operations, strategy, and information technology.