机读格式显示(MARC)

• 000 00799cam 2200301 a 4500

• 001 0000158567

• 003 CAL

• 005 20060925110000.0

• 008 060925s1987 caua 000 0 eng d

• 010 __ |a 86071573

• 020 __ |a 0931961181 (pbk.)

• 040 __ |a PUL |c PUL

• 090 __ |a C916/F492

• 093 __ |a C916 |2 4

• 099 __ |a CAL 022000260426

• 100 1_ |a Finch, Lloyd C.

• 245 10 |a Telephone courtesy & customer service / |c Lloyd Finch.

• 260 __ |a Los Altos, Calif. : |b Crisp Publications, |c c1987.

• 300 __ |a 67 p. : |b ill. ; |c 26 cm.

• 440 _4 |a The Fifty-Minute series

• 650 _0 |a Telephone etiquette.

• 650 _0 |a Telephone in business.

• 650 _0 |a Customer service.

• 920 __ |a 211060 |z 1

• 920 __ |a 211270 |z 1

• 920 __ |a 242120 |z 1

• 920 __ |a 251050 |z 1

• 998 __ |a PUL