机读格式显示(MARC)

• 000 00849cam 2200241 a 4500

• 001 0000159172

• 003 CAL

• 005 20060927081300.0

• 008 060927s1992 nyua b 000 0 eng

• 010 __ |a 93131328 //r95

• 020 __ |a 0070164142 (pbk.)

• 040 __ |a DLC |c DLC |d DLC

• 090 __ |a F719-62/D391

• 093 __ |a F719-62 |2 4

• 099 __ |a CAL 022000354360

• 100 1_ |a Denton, D. Keith.

• 245 14 |a The service trainer handbook : |b managing service businesses in the 1990's / |c D. Keith Denton.

• 260 __ |a New York, N.Y. : |b McGraw-Hill, |c c1992.

• 300 __ |a viii, 127 p. : |b ill. ; |c c 24 cm.

• 500 __ |a Includes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in.

• 504 __ |a Includes bibliographical references (p. 115-121) and index.

• 650 _0 |a Service industries |x Management.

• 650 _0 |a Customer services |x Management.